how it works

  • 1

    Send Enquiry

    Send Enquiry

    Now that we’ve introduced ourselves properly, we would like to get to know more about you. What’s on your mind, your interests, preferences, priorities and travel dates. We want to know about that place you’ve always dreamed of and take you there. Help us, by filling the topics on our form.


  • 2

    Receive a proposal

    Receive a Proposal

    After knowing your motivations, we can get in touch with our partners and start selecting the finest options for you as well as negotiating the best price. Based on your answers, your travel consultant will send you an e-mail with a detailed proposal. Here you will have a personalized itinerary and a hand-picked selection of suggested hotels and services. If you already work with a professional consultant, we will gladly cooperate with him while designing your trip.

  • 3

    Discuss and refine your tour

    Discuss and refine your tour

    We want this to be a life-changing journey, so we’re here to explain everything and clear all your doubts. Given this, we can change your travel plan as many times as necessary. We will only be pleased when we meet your expectations, as well as your budget.

  • 4

    Book your trip

    Book your trip

    As soon as we’ve reached your ideal trip plan, just send us an e-mail confirming your intentions. We’ll handle all the bookings for you – you’ll only have to sit back and shiver with anticipation. However, to confirm your bookings and guarantee a dream trip, we kindly ask our clients to make a 25% deposit. The balance will be paid one month before your arrival. We accept payment by bank transfer, PayPal or credit card. Since we know unforeseen events may happen, you have the possibility of cancelling your trip until five working days before your arrival, without any cancelation fees and with total refund.

  • 5

    Enjoy your time in Portugal!

    Enjoy your time in your destination!

    By making a reservation with us you won’t feel lost after landing. We’ll always have someone waiting for you at the airport that will not only hand you everything you need to start exploring the country on your own, but also drop you at the first hotel. Although you travel independently, you won’t be alone, since you can call our helpline if you need any support.

Frequently Asked Questions

  • How can I book a tour with TourTailors?

    1. You can either call us, send us your inquiry online, or via email. To contact TourTailors, click on the “Contact us” or “Check Availability” boxes that you can find through our website, or send an email to us at Please include any questions that you may have regarding a tour that you have seen on our site, or in general, or let us know your preferences and requests for a tour proposal.

    2. One of our travel consultants will get back to you, and then send a proposal with additional information or with a suggested itinerary which will include our suggested hotels, services and pricing. If you have made an inquiry and have not heard from us in 48 hours, please do contact us again as sometimes our emails do not get through to our clients due to their spam filters. 3. Once you are ready to confirm your trip, tell your travel consultant that you wish to book the proposed tour. 4. TourTailors requires a deposit of 25% of the total amount of your tour. Upon receipt of the deposit, TourTailors will then book all services with the suppliers. 5. The balance is due 4 weeks prior to your arrival date and at this point we will forward copies of your travel documents by email. You will receive a hard copy of all of your documents upon your arrival At any time during the process you can call us to ask questions, or for more information. While we are located in Portugal, we have international numbers so that you can call us without calling internationally. U.S.A. and Canada: +1 347 674 5947 (4 a.m. to 1 p.m. New York Local Time) Australia: +61 2 8011 3734 (8 p.m. to 4 a.m. Sydney Local Time) Spain: +34 931 815 554 (10h00 to 19h00, Madrid Local Time) If your country is not listed here, you can still call us at any of the numbers mentioned above. 6. During your tour, you will have available a dedicated helpline, available 24/7, that you can call for help with any situation that may occur.    
  • How can I know the price of each tour?

    Price estimate for the tours on our website is available by clicking on the "calculate price" inside each tour. If you wish to have a tailor-made tour please send an inquiry, and we will put together a custom itinerary and provide pricing for this tour. The tour prices are total for the number of people in your party.

    All prices mentioned on this website are in Euros and include VAT.

  • Are there additional charges to use your service?

    No. There is no additional cost for our services. The total price in our proposal will include our services.

  • Can I ask for a fully personalized tour?

    Yes, our travel consultants will be delighted to design a tailor-made tour in order to meet your expectations, interests, or specific needs.

  • Can I make any changes to predefined tours?

    Yes, our website tours are merely suggestions. They can always be changed according to your preferences, interests or travel needs, while in the process of agreeing to details with your Travel Consultant.

  • Can I make a special request or ask for special assistance?

    Special requests should be discussed with your travel consultants beforehand. If you have a disability or suffer mobility difficulties or food restrictions please let us know so that we can channel our efforts into finding suitable accommodations and adjust the itinerary.

  • What is included in my tour?

    Basic inclusions are:

    - Accommodation with breakfast each day – 3 different budget levels to choose; - Our 300 page exclusive Travel Guide – insider’s guide; - A customized Roadbook (itinerary, road directions, daily suggestions and tips of where to go and what to see, specialties of the area and recommendations of where to eat, ideas for excursions, the best museums and monuments to visit etc.); - A Rental Car, Driver-Guide or Car Service, Trains & Transfer, depending upon which option you have chosen; - A helpline (phone number) that one of our Travel Consultants will answer should you have questions or need any assistance while on tour, available 24/7; - A mobile app, featuring all the information for the trip – bookings, additional suggestions and connectivity to your phone’s navigation apps. - Our travel consultants may suggest additional activities to make your trip even more memorable! - V.A.T and all service taxes.  
  • What is not included in my tour?
    While we would be happy to include additional items, those that are not included in the basic tours are:  meals (except for breakfasts, which are included with the hotels); early check-in and late check-out at all hotels; activities and tours that are not included in the initial proposal; entrance fees to museums and monuments; all flights; travel insurance; parking, tolls, gas, and other car expenses not described in price inclusions (if applied); City Tourist Tax charged at your accommodation on certain municipalities; personal expenses and additional expenses in case of force majeure.
  • Will I be able to visit all the sites and monuments as described on your detailed programme?
    We believe you will! But please have in mind that this is subject to monuments/sites schedules, local festivities, unforeseen events, how much time you dedicate to each site, weather conditions, some of the activities are subject to confirmation because some may not be able to be done during winter, etc.
  • Will I have enough time to do everything suggested in my itinerary?

    Of course! Our tours have been designed for you to be able to experience every suggestion but will be anyway adjusted for you to have free time, according to any limitations and also for daylight savings time.

  • Is it better to book early or late to secure a good deal?
    There is no right or wrong time to book, although if you are travelling at peak times, we suggest that you book as early as possible so as to ensure availability. Additionally, we work with some hotels that offer early booking discounts which we would be happy to pass on to you. Some of the accommodations we propose are boutique hotels, guest houses or rural tourism units, which due to their nature do not have many rooms. They are very comfortable, with great charm that therefore, do not have the capacity of a large hotel.
  • Do you offer senior discounts?

    Yes, if you are 55 or older, please let us know, and we will apply any available discounts to your tour price! Discounts are available based on our suppliers’ offers.

  • How can I pay for my trip?
    You can pay by bank / wire transfer or Flywire/PayPal. We do not accept credit cards directly so as to keep it more secure for all involved. Credit cards can be used via Flywire or PayPal even if you do not have an account. Pending your choice, we will either forward a secure link requesting the deposit, or our bank information. You have the possibility to pay in different instalments, providing that the total amount is settled by 1 month prior to your arrival date. If we do not receive the final payment on time, we will consider the booking canceled and will apply our cancellation policy.
  • How will I know when my tour is booked?

    You will receive a confirmation email from TourTailors as well as your receipt of deposit.

  • When and how will I receive my travel documentation?
    Once we have received your final payment, we will send you a final receipt along with your vouchers and travel documents via email. You will also be granted access to our mobile app, where you can consult all the information for your trip directly on your phone. You will receive a hard copy of all of your documents and Roadbook, as well as our Guidebook and maps upon your arrival.
  • How can I cancel my tour?

    To cancel your tour you just have to send an email to your travel consultant requesting the cancellation.

  • What happens if I cancel my tour?
    If you cancel 5 working days or more prior to your arrival date, your cancellation will be free of charge. If you cancel between 1 and 4 working days prior to your arrival date, the first two days of hotels and services will be charged. If you cancel on your arrival date or any date after the arrival date, the full amount will be charged. If you do not show at hotels and service providers (no-show) the full amount will be charged. If your tour includes services with different and stricter cancellation policies from the ones mentioned above, those different cancellation policies will be mentioned on your proposal and shall prevail over the general cancellation policy.
  • What if I have a problem while on Tour?
    As part of our service, you will be provided with our helpline number that is available 24/7. You are welcome to call should you need assistance, additional information, or just wish to connect while you are in the country.
  • How can I let you know about my level of satisfaction about my trip?
    Will receive at the end of your trip a short online survey. Any evaluation, whether positive or negative, will be taken into consideration by our team. Our goal is always to improve the quality of services we offer, so your feedback is most important to us.