About Us
Guest Book
-
Stephen, Kathleen, Wayne, Nancy, Canada, September 2016
“Ola Ana,
After just returning to Canada I find myself already reminiscing about our magnificent trip to your beautiful country.
I wanted to drop you this note and speak comfortably for the four of us when I say our trip to Portugal was over the top!
The weather, the countryside, the people, the food, the wine, the accommodations, the tour guides and activities were all so amazing
In all my travels I have never been treated so well, so professionally and so efficiently. The moment we landed in Lisbon and were greeted by one of your team, our trip commenced like a well written script. This is no surprise. You and your team had as many questions for us as we did for you during the planning stage in an effort to create the perfect balance between our expectations and your recommendations.
The real value when travelling great distances isn’t the excitement and anticipation before the trip but the satisfaction and memories on its completion. This type of value can only be achieved through precise planning
“THANK YOU” for all the work you did in making this such a memorable holiday experience.
We will be sharing stories of this trip along with the wonderful experience provided by Portugal Trails for those interested in making the journey.Thank you Ana
Obrigado,
Stephen, Kathleen, Wayne, Nancy” -
Briant, USA, September 2016
“We had an absolutely fantastic trip and we can thank you for much of that.
The hotels, guides and GPS suggestions were wonderful. We are looking forward to returning to Portugal to spend more time in some of the places we visited and also explore new places.
We absolutely loved Madeira Island and can’t wait to get back.Nydia has not stopped talking about the trip and we would recommend your services 1000%.
Briant”
-
Michele and Frank, USA, September 2016
“Dear Rita,
Our trip to Portugal was wonderful. I must confess I was a little concerned when our car was not waiting for us at the airport. We called our contact information and she apologized and the driver was sent immediately. After that it was perfect from start to finish. Our hotels were spectacular. The service was top notched. We absolutely loved the castle.
Both Nadia and Anna were very informative but I must say Nadia went the extra mile. She even gave us her email and phone # if we had any additional questions. I did reach out to her and she responded with the information I requested. The additional wine tours were fun and gave us a relaxing time on this vacation. We found the information you gave us and the book extremely helpful. We would definitely recommend your services and if we go to Spain we would contact you again. Thank you for making this trip so memorable. Michele and Frank.” -
Ken and Sue, Canada, September 2016
“Hi Vanessa, hope you enjoy your vacation.
The following are our more detailed comments, but first let me underline how much we appreciated the arrangements made by your company and also the support you provided during the trip.Lisbon
– Airport pickup: Greatly appreciated. very helpful and friendly.
– Hotel Britania: great location and excellent staff. The desk and the porters were very helpful and were more than happy to suggest restaurants nearby and to make the reservations.
– Tour: Excellent tour! Tour guide (Anna) was wonderful and was very good at helping us figure out the reservations for the Fado dinner
– Fado Dinner: Great dinner. staff were very good. The location was close enough that we could walk back to the hotel . We found portugal to be very friendly and safe.
– Belem: great place to visit (we actually took the hop on hop off bus to get there..we have been in the habit of using these in other cities)
– Rental Car pickup: Staff were quite busy as everyone arrived at 930 and they indicted there were a lot of hotel pickups. Very happy with car and especially the transponder. it was a little rough getting out of lisbon..but the GPS got us out safelyPorto
– Arrival: I doubt there is any way to make this easy given the location of the hotel and the nature of the streets. We arrived when the street to the hotel was shut down. GPS got us to the car park and we parked then took luggage down to the hotel. That worked quite well
– Hotel: Fantastic on all points. Staff were terrific, location was superb and we had a great view of the river. We were very pleased
– Tour: You may recall we joined another group as our original guide was sick. That worked very well and we were very happy with the guide and the arrangements made at such short notice. Thank you for all your efforts on our behalf.
– Port Cellart tour: The cellar was “Churchills” and finding its location did prove to be a bit of a challenge. Eventually we took a taxi, but even he couldn’t find it. we did make it and it is actually very easy to find. Tour was ok.
– Guide Book: this applies to all our visits: very helpful.Porto to Pinhao
– Again, GPS was very very helpful.Pinhao
– Hotel (Quinta do Pego) Again, wonderful location (although the driveway wasn’t for the faint of heart). The view, the grounds and staff were all excellent. We ate at the hotel each night and were very very happy with the menu and wines.
– Boat Trip: wonderful experience. the views were great.
– Wine Tasting at the Wine academy: Fantastic! One of the true highlights of the trip.Evora
– Hotel: Very impressive. The grounds and the facilities were definitely top notch.
– Winery tour/Degausstation lunch: The lunch was superb! Another highlight. Tour was very good. Difficult to find the location and the recommendation to ignore the GPS was appreciated.
– Visit to Monsaraz and Vila Vicosa: GPS worked well and we found both places very easily. We did them on a different day from the winery tour and that worked out better for us as we would have found it difficult to go from the lunch to another two places the same afternoon.
– Evora: wonderful place to visit and walk around. Many great restaurants .
Evora to Lisbon
GPS made the trip quite easy even in Lisbon
Hotel: As good as before but this time we ended up in the penthouse suite which was fantastic.
Hotel to Airport
Car was there early and the ride out was greatly appreciated. Plenty of time to make it through the airport procedures.
Overall, can’t think of a better vacation. Portugal is a wonderful country and everyone took extremely good care of us.
Thank you, so much, for a great vacation.
Ken and Sue” -
Alessandra and Daniel, Canada, September 2016
“Hi Joana,
I would like to take this moment to say “thank-you” for having helped us organize our itinerary, we had an amazing time thanks to Portugal trails and your professionalism. We profited from every minute of our day, we did not waist anytime figuring out what to do, you gave us enough activities to choose from with enough time to relax at the pool in Lagos or at the beach. The rental car experience went very well, however with the gasoline being very high, we were recommended to rent a diesel car for it to be more economical for us, unfortunately they was none available. However, this is just a small detail for us, but we highly recommend it for your future clients:-) The road book was very clear and a great souvenir as as well, we cannot express how satisfied we are from your services.
Thank-you once again and we will highly recommend your services, perhaps one day we will visit the North side of Portugal and contact you again.
P.S Your country is absolutely breath taking.Regards,
Alessandra and Daniel” -
Anne, Norway, September 2016
“Dear Vanessa,
I would like to thank you for the great arrangement you organized for me and my friends in Cascais/Sintra/Porto. The trip became a real success for all of us. Everything ran smoothly and we did not encounter any problems at all. This was the first time my friends visited Portugal, except from Lisbon, and they all loved it!
All the drivers were so punctual, polite and took us safely to the various destinations.
I would particularly like to mention our guides to Sintra and the Douro valley. They were both highly professional, knowledgable, friendly, nice and gave a lot of themselves. I don’t think they could be very much better!
I stayed at the Pousada in Porto a few years ago, when we learned to know your agency, so I knew it would be good, This was confirmed again and we all got rooms with front view.
The road book is a very good and helpful tool, and we followed several of the recommendations. Just a pity that time is running too fast, and we did not have time to visit all the places or see all highlights. Maybe next time:-)
So, in conclusion, you confirmed how professional you are, and I cannot come to think of anything that could have been better! I will definitely recommend your services and I am sure my friends will too. With your help we all got a really memorable week! Thank you!
Kind regards,
Anne”